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Technical & Security Specifications

Learn more about how WeSchool meets GDPR, SSO, HTTPS and other technical requirements.

Certifications

WeSchool has received several certifications and recognitions that reflect our dedication to quality and security. These include:

  • ISO 9001:2015: This certification signifies our commitment to maintaining high-quality standards.
  • ISO 27001:2013: It showcases our focus on ensuring the security of our services.
  • ISO 20000-1:2020: This demonstrates our effective service management practices.

In addition, we’re honored to have received the AgID Certification from the Italian government, recognizing our role as a reliable digital service provider.

Privacy and data

GDPR Compliance

We are proud to declare our full compliance with the GDPR regulations.

  • Data Owner: You are the data owner when you use WeSchool’s services.
  • Data Controller: WeSchool Srl.
  • Data Protection Officer (DPO): You can reach out to Studio E-Lex at rpd@weschool.com. Our registered office is located in Rome, 00186, Via Dei Barbieri, 6, with VAT number 11514241006.

 

Datacenter

We use the AWS Data Centers based in Europe (Ireland). For details on data treatment and privacy, please refer to the AWS documentation on GDPR, Data Protection, EU/US Privacy Shield.

 

SOC 1 and SOC 2 Compliance

We always aim to provide our clients with transparent and compliant services to safeguard your data and privacy. For in-depth insights into our SOC compliance, refer to our data center’s SOC compliance documentation.

Uptime

Historical

The WeSchool platform maintains a constantly high uptime of 99.99%, minimizing potential downtime. Our resilient infrastructure with redundant components, combined with proactive monitoring, ensures our clients can rely on uninterrupted access. In case of need, we can provide our customers with more information.

Support

Support SLA

You can find our current support service availability here. If you have an Enterprise account and would like to discuss custom Service Level Agreements (SLAs), we’re more than happy to chat with you about it.

Exports

Data export process

We prioritize the efficient delivery of Learning Analytics to meet our clients’ specific needs. Monthly reports, customized for every Group, are readily available to provide valuable insights. Moreover, we offer on-demand bulk exports. Don’t hesitate to contact our support team for assistance in requesting these exports. We’re here to ensure a seamless and personalized process that caters to your requirements.